Manager, Advancement Services - Vancouver Island University
MATTER HERE. Situated on the traditional territory of the Coast Salish peoples, Vancouver Island University is a comprehensive teaching university with 15,000 students across four campuses. VIU proudly fosters student success, strong community connections and international collaborations by providing access to a wide range of programs, from academic undergraduate and master’s to industry-responsive trades and vocational training. VIU provides a learning environment that is accessible and relevant for all learners, celebrates success and acknowledges Indigenous history and traditions.
To be a part of the VIU community is to know what it is like to matter here. We are currently accepting applications for regular, full-time Manager, Advancement Services.
VIU’s Office of Advancement and Alumni Relations is dedicated to supporting our mission by fostering relationships that result in continuing goodwill and financial support from alumni, parents, friends and organizations. The Manager, Advancement Services plays a key role in this mandate. Reporting to and receiving strategic direction from the AVP, Office of Community Partnerships, the Manager, Advancement Services oversees a team responsible for database management, donor and prospect research, advancement reporting, gift recording, data integrity and data security. The Manager is a vital member of the Office of Community Partnerships senior management team.
In this role, you will have broad and strategic oversight of data and donor and prospect management. Within these areas your responsibilities will be varied as follows:
- Design processes relating to importing/exporting of large data files, routine data entry and reporting, ensuring data quality, documenting donor communications, tracking donations and issuing of gift receipts;
- Management of database operations for the Office of Community Partnerships, including serving as primary site administrator for software services used to manage the fundraising process (Campus Call call-centre, telemarketing software, and Raiser's Edge NXT);
- Design and implement database queries and data exports to analyze giving trends and outcomes for the department;
- Prepare and maintain the department's financial and statistical analysis reports for the AVP, Community partnerships and Directors to track annual fundraising goals;
- Maintain constituent information and provide detailed reporting to AVP of Community Partnerships in preparation for meetings of the Board, President's Council, VIU Foundation, Alumni Association or as needed;
- Troubleshoot issues and manage updates and/or upgrades related to Raiser's Edge database in collaboration with Campus IT Services.
Donor & Prospect Management:
- Collaborate with Finance team to ensure that all Foundation gift revenues are correctly recorded; provides year-to-date and quarterly gifts reconciliation;
- Produce and oversee the integrity of lists for the department's direct mail campaigns;
- Manage quarterly pledge reminder process to ensure pledge fulfillment management of financial processes for the VIU Foundation, including oversight of gift processing, CRA-compliant receipting, banking operations, licensed gaming, monthly reconciliation with FRS/Fledger, Raiser's Edge, credit card merchant service and bank;
- Quality management with respect to all office processes, particularly in areas requiring regulatory compliance and financial controls; and
- Management of financial processes for the VIU Foundation, including day-to-day financial operations, ensuring all processes meet or exceed appropriate standards for financial controls and comply with all applicable regulations.
Additional duties include, manage processes for and participate in providing research services with respect to potential donors and key internal and external stakeholders, for example recipients of awards and recognition such as distinguished alumni, honorary degrees, naming of infrastructure, programs, chairs, as well as general research services relating to issues of relevance to advancing VIU's mission and industry giving trends.
Salary Range:$64,860 - $83,748
- Bachelor’s degree in Library Sciences or relevant discipline from an accredited institution with a focus on quality management issues, computer science/databases and significant writing/research. 6-10 years of recent related experience. An equivalent combination of education and experience may be considered.
- Must have experience with donor data management within a non-profit setting;
- Excellent computer skills, including Microsoft Office 365;
- Excellent written and verbal communication skills;
- Strong analytical and organizational skills; sharp attention to detail;
- Familiarity with current fundraising practices and accounting principles;
- Commitment to maintaining confidentiality and a high degree of accuracy in donor records;
- Knowledge of post-secondary issues, including trades training and university education and research culture;
- Experience with annual fund/direct mail and alumni programming preferred;
- Broad general knowledge and awareness of current events and trends;
- Advanced research skills, including database searching and familiarity with a wide variety of online sources and tools; High level of written communication skills;
- Ability to assimilate, analyze, synthesize and effectively present complex information;
- Ability to interact effectively and diplomatically with a wide variety of internal and external contacts;
- Advanced skills in database management with a complex CRM tool, including interactions with financial functions and integrations/data transfer with other systems;
- Familiarity with the financial operations of a registered charity, including CRA-compliant receipting of donations, financial recordkeeping, reconciliation and reporting, and licensed gaming.
How To Apply
View the full position description and apply online by 24-Nov-2021.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. VIU embraces the principle of employment equity and encourages applications from women, persons with disabilities, visible minorities, and people of Indigenous descent.
The VIU community is grateful to the Snuneymuxw, Quw’utsun, Tla’Amin, Snaw-naw-as and Qualicum First Nation on whose traditional, unceded territories we teach, learn, research, live and share knowledge. With hands raised to the original stewards, we say Hay ch qa’ sii’em sieye’ yu mukw Mustimuxw.