Manager, Individual Giving - Family Services of Greater Vancouver
ABOUT FAMILY SERVICES OF GREATER VANCOUVER (FSGV):
We are a community-based, not-for profit organization with approximately 80 social services programs and 420 employees across Vancouver and the Lower Mainland. We provide counselling and other essential services to the most vulnerable people in our communities. For over 90 years, we’ve inspired and supported those who need help reaching their full potential. We work to ensure children are nurtured, youth find optimism, adults feel empowered, and parents make choices that build strong families.
OUR VALUES ARE: Innovation • Integrity • Diversity • Optimism • Excellence
We provide a supportive workplace for our staff and professional, effective services for our clients, including counselling, therapy, advocacy, education and community services.
HERE'S WHAT WE CAN DO TOGETHER:
Working within the mission, vision, values and person-centred philosophy of the Agency the Manager, Individual Giving is responsible for developing and managing all activities related to the identification, cultivation, solicitation and stewardship of a portfolio of current and prospective major and planned giving donors. This new role will build a portfolio by cultivating relationships with existing individual donors, identifying new prospects, and implementing strategies to engage and secure commitments of both current and pledged gifts. Reporting to and collaborating with the Director, Development and Communications, the Manager, Individual Giving will make a meaningful contribution to the growth of the Agency’s Fund Development program, which is scaling up to raise $2+ million annually, with the potential of embarking on a capital campaign in the next 2-3 years.
As a key member of the Agency’s Fund Development and Communications team, the successful candidate will be a collaborative team player with good communication, listening and relationship-building skills; they will work closely not only with the Fund Development team, but with donors, volunteer leaders, and Agency leadership to support the organization’s essential social services. It will actively supports the Agency’s awareness and goals around diversity and inclusion.
Salary Range:$71,726 - $79,515
- Donor Development
- Manages a portfolio of current and prospective individual donors, generating significant annual and deferred revenue in partnership with internal and external stakeholders.
- Develops customized strategies and implements plans for identifying, cultivating, soliciting and stewarding major and planned gift donor
- Schedules face-to-face and virtual donor meetings for themselves and/or Executive colleagues and volunteers.
- Conducts prospect research and analysis, generates proposals, fundraising materials, reports and other related communications.
- Closes on major gift solicitations of $10K+.
- Provides leadership in identifying and cultivating future capital campaign donors.
- Ensures appropriate donor recognition, acknowledgement, and stewardship.
- Maintains accurate donor records using the Raiser’s Edge database (NXT and database view).
- Provides advice and guidance with regard to estate and gift planning, following up on inquiries and requests for information from various community sources and colleagues.
- Provides volunteer management support as needed.
- Leadership & Planning
- In collaboration with the Director, Development and Communications, contributes to the annual and long-term Fund Development planning process, including formulating the annual operating budget.
- Provides monthly/quarterly reports on individual donor pipeline, including new prospects, proposals, and the status of pending donor commitments to the Director, CEO and Board, as required.
- Gains a deep knowledge of programs needs, and researches potential funding opportunities to meet identified funding needs.
- Works with cross-functional colleagues to anticipate linkages in annual fund development plans, and ensure strategic donor-centred prospect management.
- Manages seasonal contract staff as required.
- Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
- Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
- Supports the development of strong communication and feedback channels with all internal and external partners to support relationships with individual donors, and enhance community profile and engagement.
- Actively contributes to all Fund Development initiatives as required to achieve fundraising targets and deliver on department priorities.
- Provides timely and relevant information to the Director, Development and Communications with regards to Major and Planned Giving activity.
- Attends meetings as required.
- Represents FSGV with passion and professionalism.
- Performs other related duties as required.
WHAT YOU BRING:
Education, Training, Experience
- 5+ years of experience and demonstrated success developing and growing major and planned giving fundraising results in a complex not-for-profit organization.
- Bachelor’s degree in a related field.
- CFRE preferred.
- Personal leadership, including initiative, judgment and decision-making, creativity and innovation
- Collaborative communication and exceptional interpersonal skills, including teamwork and cooperation, diversity and cultural agility.
- Personal effectiveness, including integrity and ethical behavior, personal resilience, adaptability/flexibility, commitment to learning
- Commitment to excellence, including results-oriented focus and client-centered service
- A strategic thinker with the ability to conceptualize and think through multi-faceted problems combined with the ability to deliver results. Able to seek out opportunities and anticipate challenges, and identify strategies for successful implementation.
- Actively seeks opportunities to build relationships, with a demonstrated track record of success in developing and maintaining productive relationships with a diverse group of personalities, including donors, volunteer leaders and committee/Board members. Will be engaging, approachable, diplomatic, and collaborative and will thrive on a high level of interaction with others. Highly service-oriented and persuasive.
- Superior written and verbal communication skills. Skilled presenter and public speaker. Can represent the organization in a professional, credible, and compelling manner. Active listening skills.
Knowledge, Skills, Abilities
- Exceptional interpersonal, communication and organizational skills
- Excellent writing and editing skills
- A systems thinker with strong attention to detail
- Ability to multi-task and work under shifting priorities and deadlines
- Intermediate to advanced Microsoft Office skills
- Experience with online fundraising platforms (Raisers Edge NXT)
- A deep knowledge of donor relationship management.
- Solid understanding of planned giving vehicles such as bequests, gifts of securities, donor advised funds, endowments, life insurance, annuities, etc.
- Knowledge of CRA guidelines for charitable giving.
- Successful completion of criminal record check
- Valid driver’s license, and access to vehicle
WHAT WE OFFER YOU:
FSGV provides a comprehensive compensation package, with pension and generous extended health benefits for our regular staff. FSGV supports career development and training for staff to reach their potential, offering mentorship and professional advancement in a supportive environment. We recognize the importance of work-life balance, wellness and a safe, inclusive and welcoming workplace that values diversity and respect for all.
Work Hours: 35 hours/week. Some event and meetings required during non-business hours. Nine-day fortnight negotiable.
How To Apply
If this describes you, please submit your application to us through our website, in advance of Friday, April 30 : https://fsgv.ca/careers/
Only short listed candidates will be contacted for interviews. Thank you for your interest. We are committed to recruiting a diverse workforce that represents the communities we so proudly serve, while encompassing the principles of equity, inclusion and diversity. We strongly encourage applications from people of colour, Indigenous Peoples, persons with disabilities, people of all gender expressions and sexual orientations including queer, trans, and two-spirit people. In our words and actions, we recognize the challenges for those facing inequalities, while acknowledging our privilege, as we continuously strive to remove bias and reduce barriers that individuals may experience in the hiring and job-seeking process. We invite feedback from all applicants who apply for roles with the Agency.
If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #30-21 in email subject line) outlining your interest and relevant experience to your contact information to firstname.lastname@example.org for follow-up.